This document explains the terms in which The Collection (owned by Cinco Um Zero, registered at Rua João Saraiva, nº 7, 1700-248, Lisbon and registered at the Commercial Registry office of Lisbon, under the unique number of legal person and registration 515 193 003) collects, uses and processes data and information regarding its customers. The rules for the collection, usage and processing of data and information are in accordance with national legislation and the Applicable Personal Data Protection Regulation 2016/679 of the European Parliament and the Council of 27 April 2016.
The Collection ensures the privacy of its customers and their personal data submitted to the website www.thecollection.pt.
1.1 Data Protection
The Collection respects the privacy of all users of its website and it obliges to protect any personal information that each User decides to share in accordance with the national and community legislation at use. Some sections and/or features of this website may be browsed without resourse to the disclosure of any personal information.
The data collected are at the responsibility of The Collection, which will process and store it. These are intended to be used in the pre-contractual and contractual relationships established with its Customers or potential Customers, within the scope of the products and services made available.
In the context of the management of Customer data, the personal data collected will be only transmitted to third parties other than the brands or companies that carry out goods, which the sole and exclusive purpose is the transport of the services or products purchased by the user, holder of the personal data collected.
Personal data relating to the name, telephone number, address and e-mail may also be used for the purpose of Advertising and Marketing, in particular for sending information regarding offers from The Collection. The owner of said data is guaranteed the right to object to the use of the data provided for advertising and marketing purposes, and such request must be sent in writing to the e-mail provided by The Collection.
1.2 Alternative Dispute Resolution
In the event of a dispute, the consumer may use one of the Alternative Consumer Dispute Resolution Entities. For more information, please refer to the Consumer Portal(www.consumidor.pt).
In compliance with current legislation, The Collection informs that, in the event of a dispute, the customer/user may use an Alternative Consumer Dispute Resolution Entity:
– CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt)
– CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (www.ciab.pt)
(if applicable)
1.3 Cookies
Cookies are small text files sent by websites that are stored on each user’s personal computer.
The use of cookies aims to increase the efficiency of websites, as well as provide website owners with useful information for the improvement and improvement of the website and the services provided.
In order to provide tailored content that aims to target the visitor’s interests, websites use cookie technology to collect and store information.
The use of cookies to account for page visits allows an better analysis to the experience provided on the website.
If the Customer/User does not wish to receive cookies, they can set their computer to warn them whenever it receives a cookie or disable all cookies through the browser.
If the user disables cookies, they may not be able to access some of the features provided by the website.
1.4 Privacy policy
In compliance with Law No. 67/98 of 26 October on the Protection of Personal Data, we inform that the processing of personal data collected on the website thecollection.pt is the responsibility of Cinco Um Zero, Lda.
The Collection keeps your data safe and accessible. Below you may find what types of personal data are processed, what their purposes are, and how long it is retained:
The Collection, within the scope of its activities, processes the necessary personal data for the provision of services and/or the supply of products.
Your data will be used to improve your browsing experience and preferences.
The personal data mentioned is collected through purchases made on the website, interaction with our social media channels, by writing or telephone and through commercial interaction between the customers and The Collection.
Once collected, the personal data mentioned will be processed and stored electronically in an automated or non-automated manner, ensuring in all cases the strict compliance with the legislation of protection of personal data, being stored in specific databases, created for this purpose and, intended to be used in the pre-contractual and contractual relationships established with its Customers or potential Customers, products and services made available.
Personal data may also be processed for the purposes of complying with legal obligations and for the purpose of investigating, detecting and re-investigating serious crimes. They may also be used for other purposes, such as: sending complaints and suggestions, disseminating institutional information, campaigns, promotions, advertising and news about products and/or services, as well as for conducting market studies or evaluation surveys.
The data will be stored for the minimum period necessary to follow the purposes of its collection or its subsequent processing, as regulaterd by the law.
Within customer data management, any personal data collected may be shared with third parties that are either partners of The Collection (where the customer purchases) or freight carriers, with the sole and exclusive purpose of carrying out the transport of the services or products purchased by the Customer, holder of the personal data collected.
The customer can unsubscribe at any time and immediately request that their data and personal information be deleted by contacting The Collection at the hello@thecollection.pt.
1.5 Newsletter
It is up to you whether you want to receive our newsletter and other information.
The information the customer provides is only used to send periodic information about news, offers and promotions. The submission of said information is subject to the express approval of the Client. The latter can unsubscribe from this service whenever desired.
The Collection is against spam practices (unsolicited emails) and does not comply with this type of behavior.
1.6 Contact
We are entirely available to clarify any questions about the protection and processing of data or requests for information. Do not hesitate to get in touch via email: hello@thecollection.pt or through our instagram @thecollection.pt.
1.7 Changes to our Privacy Policy
This Privacy Policy may be updated at any time, in accordance with any legal changes that may occur, with the aim of protecting the customer by keeping their data safe and accessible.
CUSTOMER SUPPORT
For customer support, suggestions, complaints and clarifications, please contact:
The Collection
By mail: Rua João Saraiva, nº7 1700-248 Lisboa
By email: hello@thecollection.pt